FAQs – Mixso

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Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Orders are shipped out next business day. We ship from Gold Coast, QLD.
- Standard Australia Post shipping: 2–6 business days to metro area, longer to rural areas.
- Express Australia Post shipping: 1-3 business days to metro area, longer to rural areas.
If your tracking hasn't been updated within 48 hours of the expected delivery date, contact us and we’ll investigate and lodge a claim with the carrier.
Tracking number is sent via Australia Post typically after the parcel has been lodged.

We accept returns on unopened, unused products within 14 days of delivery for store credit or exchange. Sale items are non-refundable.
Take a photo of the damaged item and packaging and contact us within 48 hours. We’ll arrange a replacement or refund after verifying the issue.

Yes — all Mixso garnishes are made from food‑safe, edible ingredients and packaged in a food‑safe packaging.
Fruit garnishes are edible and vegan. Each product page lists full ingredients and allergen warnings — please check before ordering. If you have severe allergies, contact us before purchase.
- Non‑glitter garnishes: best used within 6 months; fruits may darken over time.
- Glittered garnishes: best within 6 months, but usable up to 12 months; colour may deepen slightly without affecting safety or overall appearance.

Yes, both our product colours (and there are a lot to choose from) and packages can be customized. Contact us with your enquires.
Email shop@mixso.com.au or use the contact form; typical reply time is within 24 business hours. For urgent order issues call +61 428 244 798.
We operate Monday–Friday, 9am–5pm AEST (excl. public holidays). Response times may be longer on weekends and holiday periods.
Store the garnishes away from direct sunlight and humidity. Keep the packages sealed or transfer to airtight container.

Need a little extra help?

We’ve got you! Send us a quick message and our team will sprinkle some clarity your way.

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