Introduction

Mixso (we, us, our) operates the website mixso.com.au and sells handcrafted cocktail garnishes and related products. By using this website or placing an order you agree to these Terms and Conditions.

Definitions

Customer means the person or business placing an order. Products means the garnishes, gift cards and related items sold on the website. Order means a confirmed purchase accepted by Mixso.

Orders and Formation of Contract

Orders are placed through the website. A contract is formed when we send an order confirmation email; until that time prices and availability may change. We reserve the right to refuse or cancel orders for suspected fraud, pricing errors, or stock issues.

Pricing and Payment

All prices are shown in Australian dollars (AUD). Payment is taken at the time of order using the payment methods displayed at checkout. Taxes and shipping are added at checkout where applicable. Promotional codes and discounts apply only as stated.

Shipping and Delivery

We ship Australia wide and display shipping options and costs at checkout. Standard shipping is advertised on the site as $6.90 Australia wide; delivery estimates are indicative only and not guaranteed.

Returns, Refunds and Consumer Guarantees

Your rights under the Australian Consumer Law (ACL) are not excluded. Products must be of acceptable quality, fit for purpose and match their description. If a product is faulty, you are entitled to a remedy under the ACL (repair, replacement or refund depending on the circumstance). For change‑of‑mind returns we may offer store credit or exchanges at our discretion; you may be responsible for return postage unless otherwise stated.

Cancellations and Refund Process

To request a return or refund contact us at the details below. We will assess the request and, if approved, process refunds to the original payment method within a reasonable time. Refunds for change‑of‑mind returns may be subject to restocking fees.

Privacy and Data

Our Privacy Policy explains how we collect, use and store personal information and how you can access or correct your data. By using the site you consent to our collection and use of personal information as set out in that policy.

Intellectual Property

All website content, images, branding and product descriptions are owned by Mixso or licensed to us. You may not reproduce or use our intellectual property without prior written permission.

Limitation of Liability

To the extent permitted by law, Mixso’s liability for any loss or damage arising from use of the site or products is limited to the purchase price of the relevant product. We do not exclude non‑excludable ACL rights.

Termination and Changes

We may suspend or terminate accounts, cancel orders or change these Terms at any time. Material changes will be posted on the website; continued use after changes constitutes acceptance.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Australia. If a dispute arises, please contact us first so we can attempt to resolve it; unresolved disputes may be referred to mediation or the courts.

Contact Information

Email: SHOP@MIXSO.COM.AU Phone: +61 428 244 798 Location: Gold Coast, Australia.